SMT-Mall Help Center

How can we help you?

Orders, shipping, returns and payments — everything you need in one place.

Track your order Check the status and shipping code of an order with your order number and email or phone. Track order → Shipping & delivery Delivery within Vietnam via Viettel Post, free shipping on E-Shop items, and international shipments by quotation. Shipping policy → Returns & refunds How to request a return or exchange, which items qualify and how refunds are processed. Returns policy → Payments Pay by VietQR bank transfer, cash on delivery for VND orders in Vietnam, or PayPal for international currencies. Payment methods → Account & membership Manage your profile and VAT invoice details, and see the benefits of Star, Business and VIP membership. Membership plans → Contact support Talk to our team for quotes, technical questions or help with an order. Contact us →

Payment methods

VietQR bank transfer

For orders in VND. Scan the QR code shown after checkout with your banking app — we confirm your order as soon as the payment is received.

Cash on delivery (COD)

Available for orders paid in VND and delivered within Vietnam. Pay the courier when you receive your goods.

PayPal

For international customers paying in foreign currencies such as USD or EUR.

Need a VAT invoice? Tick "I need a VAT invoice" at checkout, or save your company and tax code in your account profile so it is filled in automatically.

Contact support

Business hours

Mon – Fri: 8:00 AM – 5:00 PM (GMT+7)

Sat – Sun: Closed

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